From using recyclable coffee bags, to carbon neutral coffee roasting partners, organic coffee farms and holdings to being traceable right back to the individual beans, and regenerating parrot populations, sustainability is in our DNA. Learn more about our pledge right here.

We always use organically grown coffee. However, obtaining organic certification can be a lengthy and costly process for our farmers. While we work exclusively with farmers who use organic farming methods, on occasion some of our coffees may not be officially certified. You can easily identify our organic coffees by looking for the certification in their descriptions and on the label.

We are committed to ethical sourcing and strive to support Fairtrade practices wherever possible. Obtaining official Fairtrade certification can be a complex and expensive process for some of our farmers. While most of our coffees are officially Fairtrade-certified, we ensure that all our farmers are paid fairly and work under ethical conditions regardless of certification. Look for the Fairtrade certification in the description and on the label for our officially certified options.

We strive to source coffee with certifications that align with our values, including coffee that is Rainforest Alliance certified, ensuring that they are produced with sustainable farming practices that protect forests, wildlife, and the well-being of farmers.

Additionally, we are proud to offer one Bird-Friendly® certified coffee. This certification is awarded by the Smithsonian Migratory Bird Center and guarantees that the coffee is grown under tree canopies that provide vital habitats for migratory birds. By choosing Bird-Friendly® coffee, you’re supporting both high-quality coffee production and critical bird conservation efforts, which is exactly what The Aviary stands for.

At The Aviary, supporting parrots is at the heart of what we do. Our mission is to create a positive impact on both the environment and wildlife, particularly parrots, which inspire so much of our brand. Here’s how we make a difference:

1. Educating Farmers: We collaborate with coffee farmers to provide educational opportunities about how their farming practices impact wild parrot populations. By sharing knowledge on how to create parrot-friendly environments, we help farmers adapt their methods to support healthy parrot populations.
2. Promoting Sustainable Farming: We partner with farms that prioritise sustainability and biodiversity. By supporting these practices, we help protect the habitats that parrots and other wildlife rely on.
3. Contributing to Conservation: A portion of our proceeds is dedicated to parrot conservation initiatives. These funds go directly to projects that protect parrot habitats, rescue threatened species, and educate communities on wildlife preservation. For 2025, we are support Macaw Mountain, a facility dedicated to protecting and rehabilitating macaw populations.
4. Raising Awareness: Through our platform, we share the beauty and importance of parrots with our audience, inspiring them to care about conservation and support initiatives that protect these incredible birds.

By choosing The Aviary, you’re not only enjoying great coffee—you’re helping to protect wild parrots and the environments they call home. Together, we can sip sustainably and make a difference.

Sour or acidic coffee often happens because the coffee is under-extracted. This means the brewing process didn’t fully draw out the flavours from the grounds, often due to water being too cool, too short a brew time, or coffee grounds being too coarse. To fix this, try grinding your coffee finer, using hotter water (around 92–96°C), or increasing your brew time slightly.

Burnt or bitter coffee is usually a sign of over-extraction, where the brewing process has pulled too many compounds from the coffee. This can happen if the water is too hot, the brew time is too long, or the grind is too fine. To solve this, try using slightly cooler water, a coarser grind, or reducing the brewing time.

The best brewing method depends on your preferences and the individual coffee beans, but we recommend starting with the French press, pour-over, or AeroPress to highlight the unique flavour profiles of our coffee in a less complicated way. Use freshly boiled water cooled to about 92–96°C, freshly ground coffee (the lighter the roast, the finer the grind should be), and follow a 1:16 coffee-to-water ratio (e.g., 15g of coffee for 240ml of water). Experiment with brew times and ratios to discover what works best for your taste.

To truly enjoy your coffee, use freshly ground beans and the right grind size for your brewing method. Store your coffee in an airtight container in a cool, dark place to preserve freshness. Pay attention to water quality—filtered water can make a huge difference. Finally, take the time to experiment with brewing techniques to unlock your coffee’s full potential.

Download our free Home Barista's Handbook for an in depth guide on brewing brilliant beans.

Using whole beans gives you control over the grind size and is the best way to get the most out of your coffee. Simply grind the beans to match your brewing method: coarse for French press, medium for drip coffee makers, and fine for espresso. Always grind as needed to ensure maximum freshness and flavour.

Our pre-ground coffee is designed for convenience, and it’s ready to use straight out of the bag. Check the grind size to ensure it matches your brewing method. For example, use coarse grounds for French press, medium grounds for drip brewers, or fine grounds for moka pots. Store it in an airtight container to keep it fresh between uses.

Once you put £30 worth of product into your basket, you'll be able to get free delivery, which will automatically be added at checkout!

Shipping is calculated at checkout, but for the UK (excl. Guernsey) 24 hours shipping under 750g is £3.90

At the moment shipping is within the UK only, we are hoping to expand into the EU in the future.

Orders before 1pm are dispatched that day according to your mail selection (24 hour, 48 hour), orders after 1pm are dispatched the following day

Please allow 10 days for delivery. If it still hasn't arrived get in touch and we will send out your order again, free of charge.

At the moment all of our products are only sold online, however watch this space!

We ship individual coffee orders in cardboard packaging. More than one product per order is shipped in a larger box to protect the item. The coffee itself is packaged in fully recyclable coffee bags with a freshness valve and zip so you can close the bag and keep the beans fresh.

Sales and seasonal discount opportunities will be alerted to our customers via email or the website, but to get in early with a discount code you'll need to be the first to know about them, so the best thing to do is sign up to the newsletter!

At checkout there is a box where you can place a discount code, once you have entered it double check it has actually be applied to your basket before paying, we can't give you money back if you forget to use the code!

Unfortunately we cannot retrospectively apply a discount, but if you're quick, you can use it on your next order.

At the moment we don't offer student discounts on our speciality coffee products, but keep an eye on the website, this could change!

One of our founders, Carlie, spent 10 years working as a police officer, and knows only too well how important coffee is for a long and difficult shift. As a thank you for the hard work of our emergency services, there is a 10% discount available for emergency workers who are able to verify their eligibility. You can do that right here!

We’re sorry to hear that you’re not satisfied with your order! Unfortunately, as coffee is a perishable product, we’re unable to offer refunds or returns unless there’s an issue with the quality or your order has arrived damaged. If you believe there’s a problem with your purchase, please get in touch with us at info@theaviarycoffeeshop.com —we’re here to help resolve the issue.

We understand that mistakes happen! While we’re unable to accept returns or exchanges on coffee due to its perishable nature, we recommend gifting the coffee to a friend or family member—they might discover a new favourite! If you’d like help selecting the right coffee next time, feel free to reach out to us, and we’ll guide you through your options.

If we’ve confirmed that you’re eligible for a refund, it will typically be processed within 10 business days. Please note that it may take additional time for your bank to process the payment.

We’re so sorry your order didn’t arrive in perfect condition! Please email us at info@theaviarycoffeeshop.com with your order number and a photo of the damaged item(s) within 7 days of receiving your parcel. We’ll review your request and send out a replacement as quickly as possible.

We apologise for the mix-up! Please get in touch with us at info@theaviarycoffeeshop.com with your order number and details of the issue. If something is missing, we’ll send it out to you right away. If you received an unexpected item, we’ll work with you to resolve the situation. Our team is here to make things right.